Payment Policy

Accepted Payment Methods

At CollieFields, we accept the following payment methods for your convenience:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Bank Transfer (EFT)
  • BPAY
  • AfterPay

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Payment Security

Your security is our priority. We implement the following measures to protect your payment information:

  • SSL encryption for all transactions
  • PCI DSS compliance for credit card processing
  • Secure payment gateway integration
  • Regular security audits and updates

We never store your complete credit card information on our servers. All payment processing is handled through secure, certified payment providers.

Order Processing

When you place an order:

  1. You will receive an immediate order confirmation email
  2. Your payment will be processed securely
  3. Once payment is confirmed, your order will be prepared for shipping
  4. A shipping confirmation email with tracking details will be sent

Orders are typically processed within 1-2 business days after payment confirmation.

Payment Verification

For security purposes, we may occasionally need to verify payments, especially for:

  • Large orders
  • International transactions
  • Multiple orders from the same account
  • Unusual payment patterns

If verification is needed, our team will contact you promptly to minimize any delay in processing your order.

Invoicing

For business customers:

  • Tax invoices are automatically generated for all purchases
  • Invoices are sent to your registered email address
  • Business account options available for regular customers
  • Custom payment terms available for approved business accounts

Currency and International Payments

Please note:

  • All transactions are processed in Australian Dollars (AUD)
  • International credit card charges may incur currency conversion fees from your bank
  • Exchange rates are determined by your payment provider or bank
  • We are not responsible for any foreign exchange fees or charges

Payment Issues

If you experience any payment-related issues:

  • Contact our customer service team at ask@colliefields.com
  • Include your order number and detailed description of the issue
  • We aim to respond to all payment queries within 24 hours
  • Our team is available Monday to Friday, 9:00 AM - 5:00 PM AEST

Refunds and Cancellations

Our refund policy includes:

  • Refunds are processed using the original payment method
  • Processing time varies by payment method (3-10 business days)
  • Order cancellations are possible before shipping
  • See our Returns Policy for more details

Contact Information

For payment-related inquiries:

  • Company name: CollieFields
  • Phone: +61 3 9972 7315
  • Email: ask@colliefields.com
  • Address: 376 Victoria St, North Melbourne VIC 3051, Australia