Shipping Policy

Shipping Information

CollieFields is committed to providing reliable and efficient shipping services to our valued customers across Australia. We understand the importance of timely delivery for agricultural supplies and strive to ensure your orders reach you in perfect condition.

Delivery Areas

We currently offer shipping to all locations within Australia, including:

  • Metropolitan areas
  • Regional centers
  • Rural locations
  • Remote areas

For customers located in North Melbourne and surrounding suburbs, we also offer local pickup from our store at 376 Victoria St, North Melbourne VIC 3051.

Shipping Methods and Timeframes

Location Delivery Time Shipping Cost
Melbourne Metropolitan Area 1-2 business days Free for orders over $100
Major Cities (Sydney, Brisbane, Adelaide, Perth) 2-4 business days Calculated at checkout
Regional Areas 3-7 business days Calculated at checkout
Remote Areas 7-14 business days Calculated at checkout

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed after 2:00 PM AEST will be processed the following business day. During peak seasons and promotional periods, processing times may be extended by 1-2 business days.

Shipping Carriers

We partner with reliable shipping carriers to ensure safe and timely delivery of your orders. Our primary carriers include:

  • Australia Post
  • StarTrack Express
  • TNT Express

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order status through:

  • Your account dashboard on our website
  • The tracking link provided in your shipping confirmation email
  • Contacting our customer service team at ask@colliefields.com

Special Handling Requirements

Certain products, such as live plants and temperature-sensitive items, may require special handling during shipping. These items:

  • Are clearly marked during checkout
  • May have restricted delivery areas
  • May require signature upon delivery
  • May have specific seasonal shipping restrictions

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit:

  • Contact our customer service team immediately at ask@colliefields.com
  • Provide your order number and photos of damaged items (if applicable)
  • We will investigate the issue with our shipping partner
  • Replacement or refund will be processed according to our Returns Policy

International Shipping

Currently, we only ship within Australia. We are working on expanding our shipping services to international customers in the future. For international inquiries, please contact our customer service team at ask@colliefields.com.

Contact Us

For any questions or concerns about our shipping policy, please contact us:

  • Company name: CollieFields
  • Phone: +61 3 9972 7315
  • Email: ask@colliefields.com
  • Address: 376 Victoria St, North Melbourne VIC 3051, Australia
  • Phone: Contact number available on request