Service Policy

Our Commitment to Service Excellence

At CollieFields, we are dedicated to providing exceptional service to all our customers. Our commitment extends beyond simply selling premium farming supplies - we aim to be your trusted partner in agricultural success.

Customer Support Channels

Email Support

Our primary support channel is email at ask@colliefields.com. We strive to respond to all inquiries within 24 business hours.

Phone Support

For immediate assistance during business hours, our customer service team is available at our North Melbourne location.

Business Hours:

  • Monday to Friday: 9:00 AM - 5:00 PM AEST
  • Saturday: 9:00 AM - 4:00 PM AEST
  • Sunday: Closed

In-Store Support

Visit our store at 376 Victoria St, North Melbourne VIC 3051, Australia for face-to-face consultation with our agricultural experts.

Expert Consultation Services

Our team includes experienced agricultural specialists who can provide:

  • Product recommendations based on your specific farming needs
  • Guidance on optimal product usage and application
  • Troubleshooting assistance for common farming challenges
  • Advice on sustainable farming practices
  • Information about seasonal growing conditions

Order Support

Pre-Order Assistance

  • Product availability inquiries
  • Bulk order quotes
  • Product specifications and compatibility information
  • Shipping cost estimates

Post-Order Support

  • Order tracking assistance
  • Product usage guidance
  • Returns and exchanges processing
  • Product performance feedback

Quality Assurance

We maintain high service standards through:

  • Regular staff training on product knowledge and customer service
  • Continuous monitoring of customer feedback and satisfaction levels
  • Quality control checks on all products before shipment
  • Regular review and updates of our service procedures

Customer Feedback

We value your feedback as it helps us improve our services. You can share your experience:

  • Through our online feedback form
  • Via email at ask@colliefields.com
  • In person at our North Melbourne store

Service Guarantees

  • 24-hour response time for all inquiries during business days
  • Expert agricultural advice from qualified professionals
  • Satisfaction guarantee on all products and services
  • Transparent communication throughout your shopping experience
  • Secure handling of all customer information

Additional Support Resources

We offer various resources to enhance your farming success:

  • Product guides and documentation
  • Seasonal planting calendars
  • Educational articles on farming techniques
  • Video tutorials for product application
  • FAQ section for common queries